Balanced Body Privacy Policy

We receive, collect and store any information you voluntarily enter on our website or provide us while completing forms including your name, address, and contact information including but not limited to your email address, telephone number, payment information, comments and feedback.  We also collect your information if you comment on any posts or communicate with us on any social media platform. 

Some information is collected automatically regardless of whether you enter any information.  This data is mostly about your computer and/or mobile device.  Data could include but is not limited to the Internet protocol (IP) address used to connect your device to the Internet, computer and connection information, browser information, unique device identifiers, and information about referring websites.  This data also includes how long you visited the site along with the date and time and the specific pages you visited.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information. 

This website also uses cookies, or small pieces of data stored on your browser.  They are helpful in tracking your settings and actions you may have previously taken on this site.  This website uses Google Analytics.  Google Analytics will place cookies or utilize other tracking technologies.  Our booking technology will also place cookies. 

Some cookies are considered essential and may not be opted out of.  However you can opt out of non-essential cookies by indicating this choice on the cookie banner that appears when you enter the site.

The information collected is used only for very specific reasons.

• To provide and operate our services, including scheduling sessions and securing payment

• To be able to contact you with general or personalized service-related notices such as appointment reminders

• To provide customer service

• To be able to contact you for promotional messages such as newsletters or sale announcements

• To secure our website and data

• To improve the design and functionality of our website

• To create aggregated statistical data

• To comply with applicable laws and regulations

• As requested by any legal enforcement and/or regulatory agencies

Balanced Body does not sell your information.  Period, full stop.  However certain third parties that support the Balanced Body website have access to your data.  These may include but are not limited to:

• Our web hosting provider

• Analytics providers

• Fraud prevention providers

• Government agencies

Balanced Body Personal Training is hosted on the Wix.com platform.  Wix.com is a reputable company that has been in business since 2006 and provides an online platform that supports the Balanced Body website and allows us to sell our services.  Your data will be stored on Wix.com’s data storage, databases and the general Wix.com applications.  Data is stored on secure servers located behind a firewall. 

Balanced Body must also comply with government agencies, courts, regulators and law enforcement who may provide subpoenas or court orders or may open inquiries or investigations.  In the event Balanced Body’s legal rights are harmed, we may also share your information to protect and enforce our rights and/or to defend against legal claims.

Payments are managed through PayPal and Wix.com.  Your information is shared so we may collect payment.  Our payment gateway adheres to the standards set by PCI-DSS.  These standards are managed by the PCI Security Standards Council, a joint effort by major credit supplies such as Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information. 

While Wix makes reasonable steps to protect your information, the Internet is inherently risky and not 100% secure.  We cannot guarantee that your personal information will remain secure.  By consenting to this Policy, you acknowledge that Balanced Body makes no guarantees. 

Again if you are not comfortable supplying your information online, please contact me directly and we can make alternate arrangements.

Balanced Body reserves the right to change this Policy at any time.  The effective date of the latest version is located at the top of this Policy.  It is your responsibility to check for updates.  Changes take effect immediately upon the posting of the updated Policy.